Enhancing Quality of Patients Care and Improving Patient Experience in China with Assistance of Artificial Intelligence

Wang Zheng; Zhao Qinghua; Yang Jinglin; Zhou Feng

doi:10.24920/003832

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Enhancing Quality of Patients Care and Improving Patient Experience in China with Assistance of Artificial Intelligence

Chinese Medical Sciences Journal Vol. 35, Issue 3, Pages: 286-288(2020)

Health for All Prosperity for All | Updated：2024-04-10

- Enhancing Quality of Patients Care and Improving Patient Experience in China with Assistance of Artificial Intelligence
- Affiliations：
  
  1. 1Doctor-Patient Experience Research Base, National Health Commission, Beijing 100044, China
  2. 2Department of Nursing, the First Affiliated Hospital of Chongqing Medical University, Chongqing 400016, China
  3. 3Peking University People’s Hospital, Beijing 100044, China
  4. 4Ai Shi Te Technology Center, Chongqing 400060, China
  5. 5Department of Data Science, Tsinghua University, Beijing 100084, China
- Author bio：
- Funds：
- DOI：10.24920/003832
  CLC：
- Received：04 September 2020，
  
  Published Online：30 September 2020，
  
  Published：30 September 2020
- Accepted：
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Wang Zheng, Zhao Qinghua, Yang Jinglin, et al. Enhancing Quality of Patients Care and Improving Patient Experience in China with Assistance of Artificial Intelligence[J]. Chinese medical sciences journal, 2020, 35(3): 286-288.
DOI：

Wang Zheng, Zhao Qinghua, Yang Jinglin, et al. Enhancing Quality of Patients Care and Improving Patient Experience in China with Assistance of Artificial Intelligence[J]. Chinese medical sciences journal, 2020, 35(3): 286-288. DOI： 10.24920/003832.

摘要

Abstract

Improving health of Chinese people has become national strategy according to the

Healthy China 2030

. Patient experience evaluation examines health care service from perspective of patients; it is important for improving health care quality. Applying artificial intelligence (AI) in patient experience is an innovative approach to assist continuous improvement of care quality of patient service. A nursing quality platform based on patient experience data which is empowered by AI technologies has been established in China for the purpose of surveillance and analysis of the quality of patient care. It contains data from nearly 1300 healthcare facilities

based on which portraits of nursing service qualities can be drawn. The patient experience big data platform has shown potentials for healthcare facilities to improve patient care quality. More efforts are needed to achieve the goal of enhancing people’s sense of health gain.

关键词

Keywords

references

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