基于患者体验大数据的现代医院管理创新应用

冉旭; 周峰; 钟鸣; 刘洋; 张俊

doi:10.24920/003855

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基于患者体验大数据的现代医院管理创新应用

中国医学科学杂志（英文版） 2020年35卷第4期页码：366-370

Health for All Prosperity for All | Updated：2024-04-10

- 基于患者体验大数据的现代医院管理创新应用
- Affiliations：
  
  1. 1Institute for Data Science, Tsinghua University, Beijing 100084, China
  2. 2Doctor-Patient Experience Research Base, National Health Commission of the People’s Republic of China, Beijing 100044, China
  3. 3Department of Neurology, Peking University People’s Hospital, Beijing 100044, China
- Author bio：
  
  * E-mail: zjpkuph@163.com.
- Funds：
- DOI：10.24920/003855
  中图分类号：
- 收稿日期：2020-11-20，
  
  录用日期：2020-11-25，
  
  网络出版日期：2020-12-31，
  
  纸质出版日期：2020-12-31
- Accepted：
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冉旭, 周峰, 钟鸣, 等. 基于患者体验大数据的现代医院管理创新应用[J]. 中国医学科学杂志（英文版）, 2020,35(4):366-370.

Ran Xu, Zhou Feng, Zhong Ming, et al. Innovative Applications of Patient Experience Big Data in Modern Hospital Management Improve Healthcare Quality[J]. Chinese medical sciences journal, 2020, 35(4): 366-370.
冉旭, 周峰, 钟鸣, 等. 基于患者体验大数据的现代医院管理创新应用[J]. 中国医学科学杂志（英文版）, 2020,35(4):366-370. DOI： 10.24920/003855.

Ran Xu, Zhou Feng, Zhong Ming, et al. Innovative Applications of Patient Experience Big Data in Modern Hospital Management Improve Healthcare Quality[J]. Chinese medical sciences journal, 2020, 35(4): 366-370. DOI： 10.24920/003855.

摘要

增强医学人文关怀、促进医患和谐是现代医院管理的重要组成部分。创新应用患者体验大数据资源能够帮助医院管理部门实现实时监督、动态管理和科学决策

促进现代医院管理从管理者视角转变为患者视角

由经验驱动转变为数据驱动。基于患者体验大数据的技术创新有助于优化医院管理体系和持续改进医疗服务质量

从而提高患者对医疗服务的满意度。

Abstract

It is important for modern hospital management to strengthen medical humanistic care and build a harmonious doctor-patient relationship. Innovative applications of the big data resources of patient experience in modern hospital management facilitate hospital management to realize real-time supervision

dynamic management and scientific decision-making based on patients experiences. It is helping the transformation of hospital management from an administrator’s perspective to a patient’s perspective

and from experience-driven to data-driven. The technological innovations in hospital management based on patient experience data can assist the optimization and continuous improvement of healthcare quality

therefore help to increase patient satisfaction to the medical services.

关键词

Keywords

references

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