Chinese Medical Sciences Journal ›› 2020, Vol. 35 ›› Issue (4): 366-370.doi: 10.24920/003855

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基于患者体验大数据的现代医院管理创新应用

冉旭1,周峰1,2,钟鸣2,刘洋2,张俊2,3,*()   

  1. 1清华大学数据科学研究院,北京 100084,中国
    2国家卫生健康委员会医患体验研究基地,北京 100044,中国
    3北京大学人民医院神经内科,北京 100044,中国
  • 收稿日期:2020-11-20 接受日期:2020-11-25 出版日期:2020-12-31 发布日期:2021-01-08
  • 通讯作者: 张俊 E-mail:zjpkuph@163.com

Innovative Applications of Patient Experience Big Data in Modern Hospital Management Improve Healthcare Quality

Xu Ran1,Feng Zhou1,2,Ming Zhong2,Yang Liu2,Jun Zhang2,3,*()   

  1. 1Institute for Data Science, Tsinghua University, Beijing 100084, China
    2Doctor-Patient Experience Research Base, National Health Commission of the People’s Republic of China, Beijing 100044, China
    3Department of Neurology, Peking University People’s Hospital, Beijing 100044, China
  • Received:2020-11-20 Accepted:2020-11-25 Online:2020-12-31 Published:2021-01-08
  • Contact: Jun Zhang E-mail:zjpkuph@163.com

摘要:

增强医学人文关怀、促进医患和谐是现代医院管理的重要组成部分。创新应用患者体验大数据资源能够帮助医院管理部门实现实时监督、动态管理和科学决策,促进现代医院管理从管理者视角转变为患者视角,由经验驱动转变为数据驱动。基于患者体验大数据的技术创新有助于优化医院管理体系和持续改进医疗服务质量,从而提高患者对医疗服务的满意度。

关键词: 患者体验, 医院管理, 大数据

Abstract:

It is important for modern hospital management to strengthen medical humanistic care and build a harmonious doctor-patient relationship. Innovative applications of the big data resources of patient experience in modern hospital management facilitate hospital management to realize real-time supervision, dynamic management and scientific decision-making based on patients experiences. It is helping the transformation of hospital management from an administrator’s perspective to a patient’s perspective, and from experience-driven to data-driven. The technological innovations in hospital management based on patient experience data can assist the optimization and continuous improvement of healthcare quality, therefore help to increase patient satisfaction to the medical services.

Key words: patient experience, hospital management, big data

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