Chinese Medical Sciences Journal ›› 2020, Vol. 35 ›› Issue (4): 366-370.doi: 10.24920/003855

• 特别报道 • 上一篇    下一篇



  1. 1清华大学数据科学研究院,北京 100084,中国
    2国家卫生健康委员会医患体验研究基地,北京 100044,中国
    3北京大学人民医院神经内科,北京 100044,中国
  • 收稿日期:2020-11-20 接受日期:2020-11-25 出版日期:2020-12-31 发布日期:2021-01-08
  • 通讯作者: 张俊

Innovative Applications of Patient Experience Big Data in Modern Hospital Management Improve Healthcare Quality

Xu Ran1,Feng Zhou1,2,Ming Zhong2,Yang Liu2,Jun Zhang2,3,*()   

  1. 1Institute for Data Science, Tsinghua University, Beijing 100084, China
    2Doctor-Patient Experience Research Base, National Health Commission of the People’s Republic of China, Beijing 100044, China
    3Department of Neurology, Peking University People’s Hospital, Beijing 100044, China
  • Received:2020-11-20 Accepted:2020-11-25 Published:2020-12-31 Online:2021-01-08
  • Contact: Jun Zhang



关键词: 患者体验, 医院管理, 大数据


It is important for modern hospital management to strengthen medical humanistic care and build a harmonious doctor-patient relationship. Innovative applications of the big data resources of patient experience in modern hospital management facilitate hospital management to realize real-time supervision, dynamic management and scientific decision-making based on patients experiences. It is helping the transformation of hospital management from an administrator’s perspective to a patient’s perspective, and from experience-driven to data-driven. The technological innovations in hospital management based on patient experience data can assist the optimization and continuous improvement of healthcare quality, therefore help to increase patient satisfaction to the medical services.

Key words: patient experience, hospital management, big data

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