Chinese Medical Sciences Journal ›› 2020, Vol. 35 ›› Issue (4): 366-370.doi: 10.24920/003855

• Health for All Prosperity for All • Previous Articles     Next Articles

Innovative Applications of Patient Experience Big Data in Modern Hospital Management Improve Healthcare Quality

Xu Ran1, Feng Zhou1, 2, Ming Zhong2, Yang Liu2, Jun Zhang2, 3, *()   

  1. 1Institute for Data Science, Tsinghua University, Beijing 100084, China
    2Doctor-Patient Experience Research Base, National Health Commission of the People’s Republic of China, Beijing 100044, China
    3Department of Neurology, Peking University People’s Hospital, Beijing 100044, China
  • Received:2020-11-20 Accepted:2020-11-25 Published:2020-12-31 Online:2021-01-08
  • Contact: Jun Zhang

It is important for modern hospital management to strengthen medical humanistic care and build a harmonious doctor-patient relationship. Innovative applications of the big data resources of patient experience in modern hospital management facilitate hospital management to realize real-time supervision, dynamic management and scientific decision-making based on patients experiences. It is helping the transformation of hospital management from an administrator’s perspective to a patient’s perspective, and from experience-driven to data-driven. The technological innovations in hospital management based on patient experience data can assist the optimization and continuous improvement of healthcare quality, therefore help to increase patient satisfaction to the medical services.

Key words: patient experience, hospital management, big data

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