Chinese Medical Sciences Journal ›› 2020, Vol. 35 ›› Issue (3): 286-288.doi: 10.24920/003832

• Health for All Prosperity for All • Previous Articles    

Enhancing Quality of Patients Care and Improving Patient Experience in China with Assistance of Artificial Intelligence

Wang Zheng1, 4, Zhao Qinghua2, Yang Jinglin3, Zhou Feng1, 5   

  1. 1Doctor-Patient Experience Research Base, National Health Commission, Beijing 100044, China
    2Department of Nursing, the First Affiliated Hospital of Chongqing Medical University, Chongqing 400016, China
    3Peking University People’s Hospital, Beijing 100044, China
    4Ai Shi Te Technology Center, Chongqing 400060, China
    5Department of Data Science, Tsinghua University, Beijing 100084, China
  • Received:2020-09-04 Published:2020-09-30 Online:2020-09-25

Improving health of Chinese people has become national strategy according to the Healthy China 2030. Patient experience evaluation examines health care service from perspective of patients; it is important for improving health care quality. Applying artificial intelligence (AI) in patient experience is an innovative approach to assist continuous improvement of care quality of patient service. A nursing quality platform based on patient experience data which is empowered by AI technologies has been established in China for the purpose of surveillance and analysis of the quality of patient care. It contains data from nearly 1300 healthcare facilities, based on which portraits of nursing service qualities can be drawn. The patient experience big data platform has shown potentials for healthcare facilities to improve patient care quality. More efforts are needed to achieve the goal of enhancing people’s sense of health gain.

Key words: patient experience, medical service, artificial intelligence, Healthy China

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